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Findochty Caravan Park

Terms & Conditions

WE RECOMMEND YOU READ THESE TERMS & CONDITIONS CARFEULLY

BY BOOKING A PITCH YOU AGREE TO ABIDE BY OUR TERMS & CONDITIONS

PLEASE RETAIN THESE TERMS & CONDITIONS FOR YOUR OWN RECORDS

Advance Bookings and Confirmations

Advance booking is advisable and essential during high-season or other peak periods.

Bookings may be made by telephone on 01542835303. At the time of booking full contact details are required and a deposit payment of 50% may be requested by credit/debit card.

Deposits are non-refundable Deposits will not be transferred for high-season bookings unless advised at least 21 days before date of arrival.

You are required to pay any balance due on arrival and before entry to the park. Payment is made at The Haven office

If you are likely to arrive late please call Ashleigh on 01542835303 or 07856471370.

Conditions of Booking

We reserve the right to decline or terminate the booking of any guest(s) whose party make-up or behaviour interferes or may interfere with the general comfort of other guests. In this event no refunds will be made. Findochty Caravan Park and its facilities are intended for quite breaks. If booking as a group no guarantee is given that caravans booked together will be beside each other in the park. Group bookings for more than 3 pitches must be arranged directly with the warden (call 01542835303). The park is for use of Caravans, Motor-homes, and Tents, none may be used for commercial or employment purposes. Vans, lorries or any

commercial vehicles are not permitted. No selling or commercial undertaking, within the park, is permitted. The park reserves the right to deal with any infringement of these conditions.

Payment

Payment can be made by credit/debit card. Balance payments are required on arrival.

No Caravan/Motor-home/Tent will be permitted access unless the full balance has been paid. Please do not ask staff to allow access to a pitch without full balance payment as refusal may offend.

The park reserves the right to impose a charge of 0.96% for payments made by credit card.

Changes to your Booking

After you have paid your Deposit you may wish to change some elements of the booking, e.g. type of accommodation or lead name. We will try to meet your request. Any changes must be made at least 21 Days before the arrival date, and be confirmed to us in writing. No refunds can be made for changes to the booking after arrival or during the stay.

It may be necessary to cancel your booking due to illness, accident or change of circumstances. Cancellation more than 21 days before arrival will involve you in no further charges. Your deposit is not refundable. If however you have paid the balance or cost of your visit, in advance, we will refund the balance payment in full less a £5.00 administration charge. If you cancel your booking within 21 days of arrival no refund of charges will be made. If you have taken out insurance, payments arising from the cancellation will be covered in most cases. Any refund, permitted under these terms, will be by bank transfer.

Failure to arrive without satisfactory explanation or written cancellation will result in loss of any entitlements. If no notification of non-arrival is given the park reserves the right, from 12.00 noon on the day following, to re-let the pitch, however such problems can be avoided by paying in advance, this effectively reserves the pitch. No refund can be made for unused days.

Extended Stays

Extensions of stay can be arranged, subject to availability and possible relocation. There is no guarantee a booking may be extended.

Changes to your booking during your stay

We limit changes to your booking during your stay, however we cannot accept responsibility or compensation for circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government or God.

If we make any major alterations to your booking

It may however be necessary to make some alterations in advance of your arrival. If such a change is necessary, we will endeavour to advise you in email as soon as possible. Compensation or refund may be made in such circumstances.

If we cancel your booking

We always endeavour not to change the date or cancel your booking, but in exceptional circumstances this may be necessary. We will inform you of the change of date or cancellation as soon as possible and give you the following options.

accept the alternative arrangements as notified to you
choose another available break from us at the advertised price
cancel your booking with a full refund of any money you have paid

Minimum Stays

At present we do not impose any requirement for minimum nights.

Prices

All published prices include VAT and may be subject to change without prior notification. However, no changes to price will be made on any booking already paid in full.

Arrival

On arrival, all customers and visitors (including day visitors) are to report to reception. Your arrival is welcome from 12 noon. The latest arrival time is 8.00 pm, late arrivals can be arranged with prior notification. Late arrivals, without prior notification, may be subject to a surcharge. In the event that the Park Warden is not in the office a notice will direct you to his/her location or provide a mobile telephone contact. Your pitch number and directions to it will be confirmed on arrival. If you are in any doubt whether you are on the right pitch please check. Any guest on the wrong pitch will be required to move.

Departure

All pitches must be vacated by 12 noon on the day of departure, otherwise an additional night’s fee may be charged. Please do not ask to stay later than the departure time if you do not wish to stay for an extra night as refusal may offend. No refunds are given for early departures.

Vehicles

Only one car is permitted per pitch. Extra vehicles or visitor cars can park at The Haven car park.

Fire

The fire assembly point for the caravan park is in front of the reception. In the event of an emergency dial 999 for the emergency services and notify Ashleigh immediately.

Pets

Dogs are allowed on the park but must be kept on leads at all times. By bringing your dog you are accepting full responsibility for its conduct and behaviour. Any dog that is deemed to be unsuitable or a nuisance will result in the owner being asked to remove it from site immediately. Other pets require specific authorisation in advance of arrival

Tents

For fire safety reasons children are not permitted to erect tents without adult supervision.

Children

Children remain the responsibility of their parents or guardians at all times. It is particularly important that you always know where your children are, and that you provide adequate supervision for them at all times.

Use of your accommodation

Only those people listed on the booking can occupy your accommodation and use the facilities of the Park. If this legal requirement is not met, your booking will be terminated and you will be asked to leave, with no refund made.

Website accuracy

Photographs at our site are indented for guidance only. Layout plans are for illustrative purposes only. Please note that not all items will be identical in all the accommodation

If you have a comment

If you are dissatisfied with any aspect of your stay, please speak to Ashleigh in most cases she will be able to help you immediately so that you can enjoy the rest of your stay.

Data Protection

The information supplied on the booking form will be stored on computer for administrative purposes. Under no circumstances will this information be provided to a third party. We may from time to time wish to send you news of special offers on the park. For the purposes of the Data Protection Act 1984 making a booking with us signifies your assent to these terms.

Liability

Anyone defacing or causing damage to any buildings, equipment or property of the site faces immediate eviction and prosecution. The pitch hirer will be responsible for and charged for any damage /loss caused by themselves or their visitors to the pitch or to any park facility or other resident’s property this will be charged onto the retained card details of the pitch hirer up to a period of 48 hours of departure. Your personal belongings, vehicles and their accessories and contents are left at your own risk. Findochty Caravan Park or its staff will not be liable for the loss, theft or damage of any property nor for any injury, accident or mishap to any person in the park. Customers must ensure that their property is secured and fully insured for any unforeseen eventuality.

Thank you for visiting Findochty

We hope you enjoy your visit and please ensure that your stay enhances the stay of other visitors.

Ashleigh will be pleased to help and assist and can provide brochures and guidance to the many places to visit in the area.

Office Address:

The Haven